shipping and Returns Policy

Shipping & Returns Policy

Company Address: 112, 8 Na Ruean Jam Road, Tambon, Amphoe Mueang, Kalasin 46000, Thailand
Phone: +66 805 4303 61

Email: sales@ramtcoltd.com

Shipping Coverage

We ship internationally from Thailand to: Canada, Mexico, Costa Rica, Guatemala, Nicaragua, Panama, Dominican Republic, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Italy, Ireland, Greece, Australia, New Zealand, Mozambique, Zimbabwe, Ethiopia, and United Arab Emirates.

Estimated Delivery Times

Region / Country Estimated Transit Time
Canada 8–14 business days
Mexico 8–12 business days
Central America (Costa Rica, Guatemala, Nicaragua, Panama) 8–12 business days
Dominican Republic 9–12 business days
South America (Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay) 9–14 business days
Europe (Italy, Ireland, Greece) 4–7 business days
Australia & New Zealand 8–15 business days
Africa (Mozambique, Zimbabwe, Ethiopia) 14–25 business days
United Arab Emirates 5–8 business days

Notes:

      • Processing time: 2–3 business days before dispatch.
      • Tracking numbers provided via email.
      • Customs clearance may extend delivery times.
      • Import duties/taxes are the responsibility of the recipient.

    Return & Refund Policy

    Eligibility

        • Returns are accepted within 14 days of delivery.
        • Items must be unused, unopened, and in original packaging.
        • Proof of purchase (order confirmation or invoice) is required.

      Non-Returnable Items

          • Perishable goods, customized products, and items marked “final sale” cannot be returned.
          • Products damaged due to misuse or improper handling are not eligible.

        Return Process

            1. Contact our support team at sales@ramtcoltd.com or call +66 805 4303 61 to request a return authorization.
            2. Securely pack the item(s) with original packaging and invoice.
            3. Ship the return to: Ramtco Ltd 112, 8 Na Ruean Jam Road, Tambon, Amphoe Mueang, Kalasin 46000, Thailand

          Refunds

              • Refunds are processed within 7–10 business days after inspection.
              • Approved refunds are issued to the original payment method.
              • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

            Exchanges

                • Exchanges are available for defective or incorrect items.
                • Replacement items will be shipped at no additional cost once the return is received.

              📞 Customer Support

              For shipping or return inquiries: Phone: +66 805 4303 61 Email: sales@ramtcoltd.com